Welcome to our FAQ section! Here at FlyCast Gear Store, we’re passionate about connecting anglers with premium fly fishing equipment worldwide. Below you’ll find answers to common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, our New York-based team is always ready to help at [email protected].

About Our Store

What kind of products does FlyCast Gear Store specialize in?
We specialize in premium fly fishing equipment for passionate anglers. Our product categories include:
  • Flies and Fly Tying materials
  • High-performance Fly Fishing Reels
  • Premium Fly Fishing Rods (including brands like Beulah Platinum and G.Loomis)
  • Fly Fishing Technical Gear
  • Fly Line & Tippets
What makes FlyCast Gear Store different from other fly fishing retailers?
We combine three key advantages for serious anglers:
  1. Premium products at 70-75% off retail prices by eliminating middlemen
  2. Global shipping with carefully negotiated rates (though some Asian countries and remote regions are excluded)
  3. Angler-focused service from our New York headquarters

Product Questions

How do I choose the right fly fishing rod for my needs?
Our rods are categorized by:
  • Action (fast, medium, slow)
  • Weight (matched to your target fish species)
  • Length (varies by fishing environment)
Our product descriptions include detailed specifications, and our team can provide personalized recommendations via email.
What brands do you carry for fly fishing reels?
We carry premium brands including Ross Evolution reels and other high-performance models. All our reels are selected for durability and smooth operation in various fishing conditions.

Shipping & Delivery

What shipping options do you offer?
We offer two shipping methods designed for anglers:
Standard Express Shipping
– Carriers: DHL or FedEx
– Delivery Time: 10-15 days after dispatch
– Cost: $12.95 flat rate
– Best for: Fly fishing reels or technical gear you need quickly
Free Economy Shipping
– Carrier: EMS
– Delivery Time: 15-25 days after dispatch
– Cost: Free on orders over $50
– Best for: Bulk orders of fly lines & tippets or non-urgent equipment
How long does order processing take?
All orders are processed within 1-2 business days from our New York headquarters before shipping. During peak seasons, processing may occasionally take slightly longer.
Do you provide tracking information?
Yes! We provide tracking information for every shipment so you can monitor your gear’s journey to your favorite fishing spot.
Are there any shipping restrictions?
While we ship worldwide to support our international community of fly fishing enthusiasts, we currently cannot deliver to certain Asian countries and remote regions. Customs fees may apply depending on your location.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. If you’re not completely satisfied with your purchase (like a G.Loomis rod or Ross Evolution reel), simply contact our New York-based team at [email protected] to initiate the process.
What condition must items be in for return?
Items must be unused, in original packaging, and with all tags attached. Some exclusions may apply for customized or special-order items.

Payments & Security

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions, and we never store your full payment details on our servers.

Contact Information

How can I contact FlyCast Gear Store?
Our team is based in New York and can be reached at:
Email: [email protected]
Physical Address: 3680 Geneva Street, New York, US 10013

We typically respond to inquiries within 1 business day.
Tight lines and smooth deliveries,
The FlyCast Gear Team